General Terms / Conditions of Use of the Online Store

Informacije o trgovačkom društvu
HELLO SMILE Ltd. for Trade and Services
HELLO SMILE d.o.o.
Požeška 14
31000 Osijek
email of the online store: info@tryhellosmile.com
tel: +381 69 444 9878
IBAN: HR3323600001102962429
Company registered in the Commercial Court register in Osijek
MBS 030244897
OIB/VAT ID HR83499350155
Fund capital of the company: 2,654.46 EUR / 20,000.00 kuna
Authorized representative: Director Zdenka Rosić, Bulevar Mihajla Pupina 10Ž, Belgrade,
OIB: 38354129947
Consumer, in the capacity of a buyer, enters into a sales contract with the company HELLO SMILE d.o.o., Požeška
14, Osijek, OIB: 83499350155 (hereinafter: Seller) in the capacity of the seller.
Legal entities as buyers are subject to the application of the Law on Obligations and the Law on Electronic
store, and the Consumer Protection Act does not apply to them.
The sections of these Terms of Use concerning material defects do not apply to legal entities as buyers
Products, complaints, and the right to unilateral termination. In the mentioned cases, the following apply
relevant provisions of the Law on Obligations and the Law on Electronic Commerce. Seller
may, according to their choice, enable a legal entity in each specific case the rights they have
buyer who is a consumer.
The conclusion of the sales contract through the website www.tryhellosmile.com is regulated in accordance with
with legal provisions taking into account especially the principles and provisions of European directives and regulations
unije. Concluding a contract through the website www.tryhellosmile.com constitutes the conclusion of a contract
at a distance.

These Terms of Use also constitute a pre-contractual notice in the manner regulated by law
about consumer protection.
Remote communication means are all means that do not require the simultaneous physical presence of the trader and
Consumers can use for concluding distance contracts, such as the internet and electronic mail.

Meaning of the terms listed in these Terms of Use
 Seller - trading company HELLO SMILE d.o.o. for trade and services, Požeška 14,
31000 Osijek, OIB: 83499350155
 www.tryhellosmile.com - website owned by the Seller
 Customer – any person who, after reviewing and selecting a product or service, has completed registration
your data and ordered a product or service
 User – any person who uses the website "www.tryhellosmile.com" for the purpose of
achieving the purchase of products advertised on the same or obtaining information about a particular
product
 Using "www.tryhellosmile.com" – accessing the site to obtain information about the content
the same and/or achieving web stores
 Online purchase or web store – making a purchase of products via „
www.tryhellosmile.com
 Products – all products featured on "www.tryhellosmile.com" that are available
buy through the online store
 Electronic communication – by visiting the web store, the User communicates electronically
putem. By doing so, he accepts that all agreements, notices, announcements, and other contents that have been
delivered electronically meet the legal requirements as if they were made in writing
obliku.

Opće odredbe Uvjeta korištenja
1. The holder of all rights on the website www.tryhellosmile.com is the trading company HELLO
SMILE d.o.o. We direct all Customers who place an order through the Seller's website
to get acquainted with the Seller's Terms of Use. The Terms that will apply to the Buyer are those
usage that are in effect at the time of concluding the Contract with the Seller. The Buyer will
by marking to confirm in the designated place during the order that the Terms of Use
fully understands and accepts. The Terms of Use will be sent to the Customer at their email
address in PDF format. In case of any ambiguities in the Terms of Use, the Buyer may
contact the Seller.
2. We advise users to familiarize themselves with these Terms of Use before making a purchase
regularly check them to be familiar with all rights and obligations, and in case
If there are any uncertainties, you can contact the Seller.

3. These Terms of Use apply to the rights and obligations related to the purchase of products or
service through the Seller's online store and the rights and obligations arising from the conclusion
Contract of distance selling (hereinafter: Contract) between the consumer as the end
of the buyer and the Seller's web store, are considered an integral part of such contracts in relation to
on the terms and methods of ordering products, product prices, payment methods, warranties,
complaints and returns, delivery, protection of personal data confidentiality, and other related issues
usage of "www.tryhellosmile.com" and online shopping.
4. Through "www.tryhellosmile" it is possible to purchase products that are delivered within the area
Republic of Serbia, Croatia, Bosnia and Herzegovina, Montenegro, and Slovenia and throughout the entire area
Europe.
5. The buyer can only be an adult and legally competent person. The contract on behalf and for the account
minors and completely legally incapacitated persons can be concluded by their legal guardians
representatives or guardians, and partially legally capable persons can conclude the contract only with
consent of their legal representative or guardian. For acting contrary to this provision
The seller bears no responsibility.
6. Users of "www.tryhellosmile.com" are required to provide accurate, valid, and complete personal information
prilikom ispunjavanja registracijskog obrasca. Prodavatelj ne odgovara za nedostatke i
errors that may occur because the User did not provide accurate, valid, and complete personal
data when filling out the registration form.
7. The seller is authorized to change the content of these Terms of Use without prior notice,
assortment of products, their prices, other data related to the web shop as well as all other content
„www.tryhellosmile.com “ because Users are obliged to do so each time they visit the same website
page to review its content. Any contrary action releases the Seller from any
responsibilities. The mentioned changes take effect upon publication on www.tryhellosmile.com
internet page.
8. The seller is released from any liability for damage that may occur to devices that
enable access to www.tryhellosmile.com and data stored on the same devices
when using www.tryhellosmile.com if it occurred as a result of unlawful actions
third parties, computer viruses, etc., and other cases for which the Seller is not responsible.
Also, the Seller is exempt from any liability in the event of circumstances that
disable the use of www.tryhellosmile.com.
9. Due to the open nature of this website and the possibility of errors in storage and transmission
digital data, we do not guarantee the accuracy and security of the information transmitted or
collect through this website, unless explicitly stated otherwise on this
mrežnoj stranici. The seller reserves the right to errors in the description and image of the products which are
set according to information provided by the manufacturer.

10. The seller places all materials, photographs, and text on the website in good faith so that
would make it easier for the customer to choose when shopping. The seller does not guarantee that the product photos in
potpunosti odgovaraju izgledu samog proizvoda. Prodavatelj zadržava pravo pogreške u
opisu i slici proizvoda koje su postavljene prema informacijama od strane proizvođača, kako
is described in the previous paragraph. Differences between the actual product and the product photo are possible

the described product on these pages, if the manufacturer changes any of the characteristics
or product content. All descriptions are regularly and thoroughly checked.

Web store – conclusion and termination of sales contract
1. Online purchase can be made by adding to the cart at the designated place on
www.tryhellosmile.com, where the customer will enter their email address and delivery address details
te name and surname. When filling out the form, the buyer is obliged to provide accurate, valid and
complete personal information. To complete the order, follow the online purchase procedure and click
na odgovarajuću tipku kojem ćete završiti narudžbu (Proceed to delivery/
Shipping/Payment). After that, you will receive an email confirming the receipt of your content
orders ("Order Receipt Confirmation"). We will notify you via email that the
order accepted ("Order Confirmation").
2. Products available for purchase are advertised on www.tryhellosmile.com with each product
the product specification data and price are provided.
3. The selection of the desired product is done by adding it to the "cart". Acceptance of the product order
depends on availability.
4. The "cart" contains all the products that the Buyer has selected for purchase along with the price
products and delivery price as well as the total price (including VAT). Invoice details can be
change depending on whether the invoice is received by an individual or a legal entity. If the invoice is received by a legal entity
it is necessary for the customer to enter all the required information.
5. We reserve the right to remove any product from this website at any time
moment, as well as the removal or modification of the material or content thereof. Although we will always do our best
as much as possible to process all orders, there are exceptional circumstances that compel us
to refuse to process the order after we have sent the Order Receipt Confirmation.
We reserve the right to do so at any time.
6. After completing the above steps of the online store and selecting "Proceed to Payment," the system
automatically directs the Customer to the "Order Receipt Confirmation" page, where the data is located
about the order number, payment as well as a notification of the sent confirmation email containing the offer
sales of selected products and notification of email address via
which The Customer can obtain all the necessary information. If the Customer has chosen card payment
Clicking on "Proceed to Payment / Confirm and Order" takes you to the payment details entry.
by card.

Price
1. Service prices are retail prices. Service prices are expressed in euros.
2. The Seller is authorized to change prices without prior notice. Also, the Seller is
authorized to set a price lower than the regular one for a specific product or group without prior notice
products and/or for all products, as well as for a specific payment method, which includes, among

ostalim, promotional sale, clearance sale, seasonal discount, sale of products with defects and
selling products with an expiration date approaching.
3. The price of services will be the one stated at any given time on our website, except
in case of an obvious error. Although the Seller takes all measures to ensure that the prices are
the ones listed on the website are correct, an error may occur. If the Seller discovers
error in the price of a service ordered by the Customer, will notify them as soon as possible and provide
possibility to confirm the order at the correct price or to cancel the order.

Payment
Payment for purchased products can be made by the customer via payment cards and cash on delivery (cash upon
receipt of the shipment at the agreed address)
Card payment is considered completed at the moment of receiving authorization from the card issuer,
Wire transfer payment is considered confirmed at the moment the payment is received in the Seller's bank account.
1. Payment by credit or debit card. Ordered products can be paid online once
from these credit cards:
 VISA,
 MasterCard,
 AMEX&,
 DinaCard.
 
Delivery
1. Products that have been paid for will be delivered to the Customer within the timeframe shown in the purchase steps
after the order. Subject to availability and except in exceptional circumstances, we will strive to
order consisting of products listed in the "Order Confirmation" to be delivered before the date
stated in that confirmation, or, if the delivery date is not specified, within the estimated time frame
within the framework specified when choosing the delivery method.
2. Delivery is carried out by the Seller through the engagement of a delivery (courier) service. Regular delivery is performed
to the entrance of the residential building at the desired address. If it is a residential building, the delivery person is not
obliged to carry the goods up to the floor where the customer is located, not just to the entrance of the building.
3. In the event that the Seller is unable to deliver the purchased Product within the specified
rokovima, o tome će obavijestiti Kupca radi dogovora o novom roku isporuke. U ovom slučaju
The buyer also has the right to terminate the Contract.
4. By signing upon receipt, the Buyer confirms that they have received the package(s) in
undamaged condition. After the Buyer receives the package, the delivery service is not responsible for

eventual complaints, damages, or reduction of the contents of the received package, except with proof that
damage did not occur after delivery.
5. In cases where the Product delivered to the Buyer is different from the one purchased, the Buyer has
the right to delivery of the ordered Product, and if that is not possible, the Buyer has the right to a refund
money in the amount of the paid product price, delivery price, and return cost fee
products and is obliged to return the incorrectly delivered product.
6. Upon delivery, along with the purchased Product, the Buyer receives all documents accompanying the product, the invoice,
te potvrdu o primitku pošiljke koju je obvezan potpisati. Potpisom na potvrdi o primitku
shipments are considered to have been received without visible external damage.
7. Delivery prices are displayed on www.tryhellosmile.com and include the applicable VAT.
8. Delivery is made within the territory of the Republic of Serbia, Croatia, Bosnia and Herzegovina, Montenegro,
Slovenia and all of Europe.
Delivery within the territory of the Republic of Croatia is carried out by GLS, and packages usually arrive on time
destination within 24 hours. GLS will notify you of the upcoming delivery via SMS.
For all orders with a minimum value of 69.00 EUR, the Seller provides free delivery.
For all orders with a value below 69.00 EUR, the shipping costs are borne by the customer and amount to 5.50
EUR.
If you have chosen cash on delivery as the payment method, the Buyer pays for the package in the currency of their country.

Warranty
1. For each product from the Seller's assortment advertised on www.tryhellosmile.com, the buyer
achieves rights from the warranty according to the manufacturer's warranty card which the Buyer receives together
with the purchased product.
2. Information about authorized service centers for the purchased product can be found on the warranty card which
the customer receives together with the purchased Product.
Warranty does not affect other rights belonging to the buyer under other legal grounds.

Seller's Liability for Material Defects
The seller is responsible for material defects of the Product, in accordance with applicable regulations.
The buyer is obliged to notify the seller of any visible defects within two months
from the day the defect was discovered, and no later than two years from the transfer of risk to the Buyer.
When it is shown after the receipt of the item by the Buyer that the item has some defect that was not
could be discovered by a routine inspection upon receipt of the goods, the Buyer is obliged, under the threat

loss of rights, notify the Seller of this deficiency within two months from the date
when the deficiency was discovered.
Seller is not responsible for defects that appear after two years from delivery
Products.
Material defects for which the Seller is responsible
(1) The seller is liable for material defects of the item that existed at the time of the transfer of risk
to the Buyer, regardless of whether they were aware of it.
(2) The seller is also responsible for those material defects that appear after the transfer of risk to
The customer if it is a consequence of a cause that existed before that.
(3) It is presumed that the defect that appeared within one year from the transfer of risk existed in
time of risk transfer, unless the Seller proves otherwise or the contrary arises from the nature of the item
or the nature of the defect.
Seller is not responsible for minor material defects. Seller is not responsible for defects
if they were known to the Buyer at the time of concluding the contract or could not have remained unknown to him. Seller
matches even defects that the Buyer could have easily noticed if they stated that the item has none
defects or that the item has certain properties or features.
There is a shortage:
1. if the item does not match the description, type, quantity, and quality or lacks functionality,
compatibility, interoperability, and other features as stipulated in the sales contract,
2. if the item is not suitable for any particular purpose required by the buyer and with which it is
the buyer met the seller no later than at the time of concluding the contract and in relation to which
seller gave consent,
3. if the item is not delivered with all accessories and instructions, including instructions for
installation, as determined by the sales contract or
4. if the item has not been delivered with updates as specified in the sales contract.
5. if the item is not suitable for use for the purposes for which an item of the same type would normally be used,
taking into account all regulations of the European Union and the regulations of the Republic of Croatia, technical
standards or, if such technical standards do not exist, applicable codes of conduct in a specific
in the area if they exist,
6. if the item does not match the quality and description of the sample or model provided by the seller
availability to the customer before concluding the contract,

7. if the item is not delivered with additional accessories, including packaging, installation instructions or
other instructions, the receipt of which the buyer can reasonably expect,
8. if the item does not match the quantity or does not have its properties and other features, including those that are
relate to durability, functionality, compatibility, and safety, which are common for the item
types and which the buyer can reasonably expect given the nature of the goods and taking into account
all public statements made by the seller or other persons in previous stages of the transaction chain,
including the manufacturer, or given on their behalf, especially in advertising or labeling,
9. if the item is improperly installed or assembled, and the installation or assembly service
is part of the sales contract and was performed by the seller or a person for whom he is responsible or
10. if the item that was intended to be installed or assembled by the customer is installed incorrectly
installed or assembled by the customer, and improper installation or assembly
is a consequence of the lack of instructions provided by the seller or, in the case of goods with
digital elements provided by the seller or the supplier of digital content or digital
services.
If the Buyer, based on statements from the manufacturer or its representatives, expected the existence of certain
properties of the item, the defect is not taken into account if the Seller did not know and could not have known about it
statements, or those statements were refuted by the time the contract was concluded, or they did not affect the decision
To have the customer sign the contract.
Seller is also responsible for defects that the buyer could have easily noticed if they stated that the item does not have them
no defects or that the item has certain properties or features.

Inspection of items and visible defects
Buyer is not obligated to inspect the item nor to submit it for inspection, but is required to notify the seller about
existence of visible defects within two months from the day the defect was discovered.
If a material defect is found, the Seller may have one of the following obligations,
all in accordance with the provisions of the Law on Obligations regarding the consumer's choice:
 defect removal,
 delivery of the second product without defects,
 price reduction.
The buyer can terminate the contract only if they have previously given the Seller an additional reasonable deadline for
fulfillment of the contract.

The buyer may terminate the contract without setting an additional deadline if the Seller has after
notifications of deficiencies announced that they will not fulfill the contract or if from the circumstances of the specific case it is obvious
proizlazi da Prodavatelj neće moći ispuniti ugovor ni u naknadnom roku, kao i u slučaju kad Kupac
Due to the Seller's delay, the purpose for which the contract was concluded cannot be achieved.
If the Seller does not fulfill the contract within the agreed period, it is terminated by law, but the Buyer
can be maintained if the Buyer immediately notifies the Seller that the contract remains in force.
Seller is authorized to refuse defect removal if repair and replacement are impossible or
this would cause disproportionate costs considering all circumstances, especially
the value of the item without defects, the significance of the defect, and the question of whether repair is possible or not
replacement to be carried out without significant inconvenience to the customer.
When the Buyer is a legal entity, the rules on material defects prescribed apply to them
According to the Law on Obligations, the rules from this section "Material" do not apply to it.
disadvantages“.
All complaints can be sent by the consumer via email to info@tryhellosmile.com.
Response to consumer complaint The Seller is legally required to provide a written response no later than within 15 days
days from the date of receipt of the complaint.

Unilateral contract termination and return
1. Each User has the option to review the Terms of Use by clicking on the link located at the bottom
every page under "Terms of Use", and the Terms of Use will be sent to the Customer at the provided e-
mail address in PDF format.
2. The Buyer may unilaterally terminate the Contract within 14 (fourteen) days from the delivery of the goods to
possession to the Buyer without stating reasons. The Buyer does not have the right to unilaterally terminate the Contract if
is:
 contract for services the merchant has fully fulfilled, and the fulfillment began with explicit prior
consumer consent and with his confirmation that he is aware of the fact that he will lose the right to
unilateral termination of the contract from this section if the service is fully completed,
 subject of the contract goods or services whose price depends on changes in the financial market
which are beyond the control of the trader, and which may occur during the duration of the consumer's rights to
unilateral contract termination,
 subject of the contract goods that are made according to the consumer's specification or that are clearly customized
to the consumer,
 subject of the contract perishable goods or goods with a rapidly expiring shelf life,

 subject of the contract sealed goods that, for health or hygiene reasons, are not
suitable for return if it has been unsealed after delivery,
 the subject of the contract is goods which, due to their nature, become inseparably mixed after delivery with
other things,
 subject of the contract is the delivery of alcoholic beverages whose price is agreed upon at the time of conclusion
of the contract, and delivery can only occur after 30 days, if the price depends on changes in the
market that are beyond the control of the trader,
 the consumer specifically requested a visit from the merchant for urgent repairs or work
maintenance, provided that if during such a visit, along with the services explicitly requested by the consumer
required, the trader also provides some other services, or delivers some other goods besides the one
which is necessary for performing urgent repairs or maintenance work,
 the consumer has the right to unilaterally terminate the contract regarding those additional services or goods,
 subject of the contract is the delivery of sealed audio recordings or video recordings, or computer
program, which have been unsealed after delivery,
 subject of the contract is the delivery of newspapers, periodicals, or magazines, with the exception of subscriptions
contracts for such publications,
 contract concluded at a public auction,
 subject of the contract is the provision of accommodation services not intended for residential purposes, provision of services
transport of goods, vehicle rental services, food and beverage delivery services, or related services
free time, if it is agreed that the service will be provided on a specific date or in
in a certain period,
 subject of the contract is the delivery of digital content that is not delivered on a physical medium if it is
The fulfillment of the contract began with the explicit prior consent of the consumer and with their confirmation that
is aware that by doing so they will lose the right to unilaterally terminate the contract.
3. In order for the user to exercise the right to unilateral termination of the Contract, they must notify
The seller about their decision to unilaterally terminate the Contract before the expiration of the term. The user may
Notify the seller of your decision to unilaterally terminate the contract before the expiration of the term, and that
an unequivocal statement in which they will provide their full name, address, telephone number, fax number or
email address, and can also use the attached sample form for unilateral contract termination.
User can send the statement by mail to the Seller's address or by email to
info@tryhellosmile.com in which it is necessary to specify: account number, invoice date, first and last name,
address, phone number, fax number, or email address.
The form for unilateral contract termination is available on the website.
A specimen of the unilateral contract withdrawal form available on the Seller's website
The buyer can fill out and send electronically. The seller will provide a confirmation of receipt of the notification about
unilateral termination of the contract without delay, by email.

4. If the user unilaterally terminates the Contract, a refund will be made to him for the amount paid by him
received, without delay, and no later than within 14 (fourteen) days from the day the Seller
accepts the Buyer's decision on unilateral termination of the Contract, unless the Buyer has chosen a different type
deliveries, and which is not the cheapest standard delivery offered. A refund will be issued to
the same way the Buyer made the payment. In case the Buyer agrees to another method of refund
amount, does not bear any costs related to the return. The Seller can only issue a refund
after the goods have been returned to him or after proof that the goods have been sent back has been provided to him.
5. The buyer is obliged to deliver the goods or send them to the address HELLO SMILE d.o.o., Požeška 14, 31000
Osijek without unnecessary delay, and in any case no later than within 14 (fourteen) days from
on the day the Buyer sent the Seller their decision to unilaterally terminate the Contract.
6.      The Buyer must bear the direct costs of returning the goods themselves.
7. The buyer is responsible for any reduction in the value of the goods resulting from handling the Product,
except for what was necessary to determine the nature, characteristics, and functionality of the Product. In order to
consumer has determined the nature, characteristics, and functionalities of the Product, they may handle the Product and
review it exclusively in the manner customary when purchasing Products on the premises
Seller. During the period in which the consumer exercises the right of return, the goods must be kept with due care
attention.
8. In case of product value reduction resulting from excessive handling of the Product
Seller will assess the depreciation of the Product taking into account objective criteria of each
in certain cases and will inform the Customer about it.

Out-of-court resolution of consumer disputes
In the event of a possible dispute, the Seller and the consumer will resolve the dispute amicably, and if not
moguće nadležan je stvarno i mjesno nadležan sud u Republici Hrvatskoj uz primjenu hrvatskog
real.
Dispute resolution is possible before other mediation centers.
By the provision of the European Commission Regulation No. 524/2013 on online dispute resolution for consumer disputes which is
applies from 09.01.2016, the Platform for online consumer dispute resolution has been put into operation
disputes (ODR Platform).
Electronic link to the ODR Platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR.

Other provisions

1. The Seller grants Buyers the right to use all services on www.tryhellosmile.com only for
personal needs, for non-commercial purposes. Changing the content on www.tryhellosmile.com in any
his form, is prohibited as well as copying, public performance, etc. Use of content
www.tryhellosmile.com is prohibited on other websites.
2. The seller reserves the right to grant rights for the publication of any material, parts
www.tryhellosmile.com to a third party only in the case of a concluded contract that regulates rights and obligations
Seller and the third party publishing the information.
3. When purchasing any product that is subject to copyright or intellectual property rights
ownership, the Seller does not grant any additional rights of use and publication, except as expressly given
right or permission from the manufacturer / distributor of the product.
4.       When www.tryhellosmile.com provides the possibility to visit other websites through appropriate links
page of other persons, they are not owned by the Seller and these Terms of Use in case of use
The provisions of the subject websites do not apply to the Seller and the Buyer. The Seller of these websites
does not control the pages and does not assume any responsibility for any of them or their content. Visit
On these pages, it is entirely at the Buyer's own risk, and the Seller bears no responsibility.
5. Although the Seller makes a significant effort to ensure that all published product information is accurate,
it is possible that the information about a certain product is not updated or accurate, in which case
The seller shall notify the Buyer who placed the order, after which the Buyer has the right to remain with their
orders or modify it. The photos accompanying the products are for illustrative purposes only.
6. The seller reserves the right to publish content in English in cases when
It is about the product name, its parts or functions in English; about terms in English
language that is generally accepted in the Croatian language, that is, that it concerns common terminology and when
there is a risk that significant information may not be translated accurately enough into Croatian, and that
do not lose their meaning and sense.

Contacts
For all information, compliments, comments, complaints, as well as any other notifications, Customers can
contact the Seller at:
adresu: HELLO SMILE d.o.o., Požeška 14, 31000 Osijek
Phone: +381 69 444 9878
e-mail: info@tryhellosmile.com