Delivery

Internet shopping

Product prices on our website are displayed in euros, including VAT. The seller reserves the right to change prices unless otherwise stated (in the case of promotions and special discounts). Prices are valid at the time the order is created and are determined based on the middle exchange rate of the NBS on the day the package is shipped, and they remain effective and valid for the following period. Payment is made in the currency of the country from which the product is ordered.

You can pay for your order online using MasterCard, Visa, Maestro, Dina, or American Express cards that support online payments.

When paying cash on delivery, you pay the courier upon receipt in your country's currency.

Serbia

Isporuka na teritoriji Srbije realizuje se preko Bex kurirske službe. Porudžbine
koje su primljene do 16h svakog radnog dana, biće isporučene sledećeg radnog dana.

For all orders with a minimum value of 69eur, HelloSmile provides free delivery.

For all orders with a value below 69 EUR, the shipping costs are borne by the customer and amount to 3 EUR.

If you have chosen cash on delivery as the payment method, you will pay for the package in the currency of your country (in dinars).

NOTE:
Delivery time of the package does not depend on the seller, but solely on the courier service (in this case Bex courier service).

In case of high interest and demand for Hello Smile products in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Croatia

Delivery within the territory of Croatia is carried out by GLS, and packages usually arrive at their destination within 24 hours. GLS will notify you of the upcoming delivery via SMS.

For all orders with a minimum value of 69eur, HelloSmile provides free delivery.

For all orders with a value below 69 EUR, the shipping costs are borne by the customer and amount to 5.50 EUR.

If you have chosen cash on delivery as the payment method, you will pay for the package in the currency of your country (in kunas).

NOTE:
Delivery time of the package does not depend on the seller, but solely on the courier service (in this case GLS)

In case of high interest and demand for Hello Smile products in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Bosnia and Herzegovina

Ordered HelloSmile products are shipped via A2B express mail within 24 hours from the moment the order is received. The delivery time for the package is 1-3 business days. The courier will attempt to deliver the shipment twice. If the first delivery attempt is unsuccessful, the courier will call you at the phone number you provided when ordering and arrange a new delivery time with you.

If you have chosen cash on delivery as the payment method, you will pay for the package in the currency of your country (in convertible marks).

For all orders with a minimum value of 69eur, HelloSmile provides free delivery.

For all orders with a value below 69 EUR, the shipping costs are borne by the customer and amount to 4.10 EUR.

NOTE:
Delivery time of the package does not depend on us, but solely on the courier service (in this case A2B express mail).

In case of high interest and demand for Hello Smile products in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Montenegro

Ordered HelloSmile products are shipped via Post Express courier service within 24 hours from the moment the order is received. The delivery time for the package is 1-3 business days, and if you do not collect the package from the courier, it will be held at the post office for the next five days.

For all orders with a minimum value of 69eur, HelloSmile provides free delivery.

For all orders with a value below 69 EUR, the shipping costs are borne by the customer and amount to 3.63 EUR.

NOTE:
The delivery time of the package does not depend on us, but solely on the courier service (in this case Post Express).

In case of high interest and demand for Hello Smile products in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Shipping Worldwide

Ordering and payment for international orders are made exclusively through our website using payment cards. The delivery time cannot be specified due to the OSS (One Stop Shop) law regarding the right to retain goods in the customs zone of the recipient's country.

HelloSmile disclaims any additional costs incurred by the recipient due to the above-mentioned customs clearance.

For all orders with a minimum value of 69eur, HelloSmile provides free delivery.

For all orders with a value below 69 EUR, the shipping costs are borne by the customer and amount to 8 EUR.

Information about the number and method of tracking the shipment will be sent via email. In case of unsuccessful delivery to the home address, please pick up the package at the local post office. If the package is not collected, the cost of reshipping will be borne by the customer.