Delivery

Online shopping

The prices of products on our site are displayed in euros with VAT included. The seller reserves the right to change prices unless otherwise stated (in the case of promotions and special discounts). Prices are valid at the time of order creation and are formed according to the average exchange rate of the NBS on the day the package is sent and are effective and valid for the following period. Payment is made in the currency of the country from which the product is ordered.

You can pay for your order online using MasterCard, Visa, Maestro, Dina, or American Express cards that support online payments.

When paying cash on delivery, you pay the courier upon receipt in the currency of your country.

Serbia

Delivery in the territory of Serbia is carried out through the courier service Post Express. Orders
Orders received by 4 PM on any working day will be delivered the next working day. If you are unable to pick up the package from the courier, it will be waiting for you at the nearest post office for the next five days.

For all orders with a minimum value of 69eur, HelloSmile performs free shipping.

For all orders with a value below 69eur, the shipping costs are borne by the customer and amount to 3 eur.

If you have chosen the cash on delivery payment method, you will pay for the package in the currency of your country (in dinars).

NAPOMENA:
The delivery time of the package does not depend on the seller, but solely on the courier service (in this case, Post Express).

In case of high interest and demand for Hello Smile products that are in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Croatia

Delivery in the territory of Croatia is carried out by GLS, and packages usually arrive at their destination within 24 hours. GLS will notify you about the upcoming delivery via SMS.

For all orders with a minimum value of 69eur, HelloSmile performs free shipping.

For all orders with a value below 69eur, the shipping costs are borne by the customer and amount to 5.50eur.

If you have chosen the cash on delivery payment method, you will pay for the package in the currency of your country (in kunas).

NAPOMENA:
The delivery time of the package does not depend on the seller, but exclusively on the courier service (in this case GLS).

In case of high interest and demand for Hello Smile products that are in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Bosnia and Herzegovina

Ordered HelloSmile products are shipped via A2B express mail within 24 hours of receiving the order. The delivery time for the package is 1-3 business days. The courier will attempt to deliver the package twice. If the first delivery attempt is unsuccessful, the courier will call you at the phone number you provided when ordering and arrange a new delivery time with you.

If you have chosen the cash on delivery payment method, you will pay for the package in the currency of your country (in convertible marks).

For all orders with a minimum value of 69eur, HelloSmile performs free shipping.

For all orders with a value below 69eur, the shipping costs are borne by the customer and amount to 3.60 eur.

NAPOMENA:
The delivery time of the package does not depend on us, but exclusively on the courier service (in this case A2B express mail).

In case of high interest and demand for Hello Smile products that are in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Montenegro

Ordered HelloSmile products are shipped via Post Express courier service within 24 hours from the moment the order is received. The delivery time for packages is 1-3 business days, and if you do not pick up the package from the courier, it will be waiting for you at the post office for the next five days.           

For all orders with a minimum value of 69eur, HelloSmile performs free shipping.

For all orders with a value below 69eur, the shipping costs are borne by the customer and amount to 3.70 eur.

NAPOMENA:
The delivery time of the package does not depend on us, but exclusively on the courier service (in this case Post Express).

In case of high interest and demand for Hello Smile products that are in your cart, if the desired product cannot be delivered within the expected timeframe, you will be notified via email within 24 hours.

Worldwide Shipping

Ordering and payment for international orders can only be made through our website using credit cards. The delivery time cannot be specified due to the OSS (One Stop Shop) law regarding the right to retain goods in the customs zone of the receiving country.

HelloSmile disclaims all additional costs incurred by the recipient due to the aforementioned customs duties.

For all orders with a minimum value of 69eur, HelloSmile performs free shipping.

For all orders with a value below 69eur, the shipping costs are borne by the customer and amount to 8eur.

You will receive information about the tracking number and method of tracking your shipment via email. In case of unsuccessful delivery to your home address, please pick up the package at your local post office. If the package is not picked up, the cost of resending will be borne by the customer.