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Serbia

We are so confident in the effect of the new HelloSmile pen that we guarantee a money-back refund to every dissatisfied customer. We count over 150,000 satisfied users, who are indeed the reason we decided to take this step.
We proudly guarantee that your teeth will be at least two shades whiter after using our product.

In case you are not satisfied with the performance of the HelloSmile pen, you can return it for a refund within 14 days from the date of receiving the HelloSmile pen.

To successfully apply for a refund:

1

Take a clear picture of your teeth before using our product

2

Use our product exactly according to the instructions

3

Take a clear picture after the fourteenth treatment

4

Send an email toinfo@tryhellosmile.comwith your before and after photos

5

After approval, send the product back to us according to the instructions. From the moment the HelloSmile pen order is received, you have 14 days to apply for a refund request.

Here you can download the document for withdrawal from purchase:

Applications that do not meet these steps will not be approved for a refund.
* Make sure to take before and after photos under similar lighting conditions, as we do not approve returns if there are drastic differences in lighting. The before and after photos must include the date they were taken.

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We have a solution. Simply contact us and someone from our team will respond to you within the next 48 hours.

or call us:

+381 69 444 9878